LONGEFIT HEALTH PRIVATE LIMITED
This document is divided into two parts. Part A (Terms of Use) governs your access to and use of the Longefit mobile application, website and studio services. Part B (Privacy Policy) explains how Longefit collects, uses, shares, stores and protects your personal information. Both parts should be read together, apply to all users of the Longefit mobile application (the “App”), the website at www.longefit.in (the “Website”), and Longefit’s physical fitness and wellness studios, and together form a binding agreement between you and Longefit Health Private Limited (“Longefit”, “we”, “us”, or “our”).
By creating an account, downloading or using the App, visiting the Website, enrolling for a membership, or visiting or using our studios, you confirm that you have read, understood and agree to be bound by this Terms of Use and Privacy Policy. If you do not agree, please do not use the Services.
PART A — TERMS OF USE
A.1 About Us
The Services are owned and operated by:
LONGEFIT HEALTH PRIVATE LIMITED
CIN: U86900KL2024PTC086219
Registered Office: G/178, K V Nagar, Panampilly Nagar, Ernakulam, Kerala – 682036, India
Email: info@longefit.in
References to “Studios” mean Longefit’s physical fitness, wellness and recovery centres, and references to “Services” mean, collectively, the App, the Website, the Studios, and any membership, booking, assessment, training, recovery or wellness services provided by Longefit through any of these channels.
A.2 Eligibility
● You must be at least 18 years old, or the age of legal majority in your jurisdiction, to independently register for a Longefit account or membership. Where a minor uses the Services under a family or student membership, this must be done through and with the consent and supervision of a parent or legal guardian, who shall be responsible for the minor’s compliance with these Terms.
● You represent that all information you provide during registration, membership enrolment or otherwise is true, accurate, current and complete, and that you will promptly update such information if it changes.
● You represent that you are legally competent to enter into a binding contract under the Indian Contract Act, 1872, and are not barred from using the Services under any applicable law.
A.3 Description of Services
Longefit provides fitness, wellness, recovery, assessment, membership and related services through its Studios and through the App and Website, which may include:
● Membership registration, management and renewal;
● Booking and scheduling of training sessions, classes, assessments and consultations;
● Recording and display of body-composition measurements, wellness assessments and fitness progress taken at Studios or entered by you;
● Tracking of sleep, hydration, stress and other wellness-related information you choose to log;
● Upload and storage of blood reports or other laboratory documents that you voluntarily submit;
● Purchase of memberships, packages, sessions and credits, and related payment processing; and
● Customer support, notifications and communications relating to your membership and bookings.
Longefit reserves the right to add, modify, suspend or discontinue any feature of the Services at any time, with or without notice, provided that we will use reasonable efforts to inform members of any change that materially affects an active membership.
A.4 Account Registration and Security
● To access certain features of the Services, you must register for an account using your name, phone number, email address and other requested information.
● You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
● You must notify us immediately at info@longefit.in of any unauthorized use of your account or any other breach of security.
● Longefit is not liable for any loss or damage arising from your failure to safeguard your login credentials, except to the extent caused by our own negligence.
A.5 Membership, Booking and Service Usage
● Membership plans, packages, sessions and credits are subject to the specific terms communicated to you at the time of purchase, including validity period, number of sessions, applicable Studio(s) and any usage restrictions.
● Bookings may be made through the App, through Studio staff, or through other systems used by Longefit, and are subject to availability.
● Attendance, cancellation and rescheduling of bookings are subject to the notice periods and policies communicated to you at the Studio or within the App. Repeated late cancellations or no-shows may result in forfeiture of the relevant session or credit, as communicated at the time of booking.
● Membership and service credits are personal to you and, unless expressly permitted by Longefit in writing, are non-transferable to another individual.
● Longefit may, at its discretion, allow cross-studio usage of certain memberships where such a facility is offered; availability of cross-studio booking does not guarantee identical services or pricing across all Studios.
A.6 Fees, Payments and Taxes
● All fees for memberships, packages, sessions or other offerings will be displayed to you prior to purchase, inclusive of applicable taxes (including CGST, SGST and/or IGST, as applicable) unless stated otherwise.
● Payments may be processed through third-party payment gateway providers. Longefit does not store your full card or payment credentials; such information is processed directly by the relevant payment provider in accordance with its own terms and privacy policy.
● You are responsible for ensuring that your payment information is accurate and current, and for any charges arising from your use of the Services.
● Cancellation, refund and transfer requests for memberships or packages will be handled in accordance with the specific policy applicable to your membership plan, as communicated to you at the time of purchase or as displayed at the relevant Studio/App. Where no specific policy has been communicated, requests will be reviewed by Longefit on a case-by-case basis.
A.7 Health, Fitness and Wellness Disclaimer
Longefit’s Services are intended to support your general fitness, wellness and lifestyle goals. Unless expressly stated otherwise for a specific service, Longefit’s Services are not intended to diagnose, treat, cure or prevent any disease or medical condition, and any information, assessment, plan or recommendation provided through the Services should not be treated as a substitute for professional medical advice, diagnosis or treatment.
● If you have any pre-existing medical condition, are pregnant, are recovering from an injury or surgery, or have any condition that could be aggravated by physical activity, you should consult a qualified healthcare professional before commencing or continuing any Longefit program.
● You should immediately stop any activity that causes pain, dizziness, breathlessness or discomfort and seek appropriate medical attention.
● Where you choose to upload blood reports or other laboratory documents, Longefit’s display or discussion of such information is for wellness-tracking purposes only and does not constitute a medical diagnosis or clinical opinion.
● You participate in all fitness, training, recovery and assessment activities at your own risk, save to the extent any loss or injury arises directly from Longefit’s proven negligence or that of its staff.
A.8 User Conduct
When using the Services, you agree that you will not:
● Provide false, inaccurate or misleading information;
● Use the Services for any unlawful purpose or in violation of any applicable law, including the Information Technology Act, 2000 and rules made thereunder;
● Upload or transmit any content that is defamatory, obscene, harassing, discriminatory or otherwise objectionable;
● Attempt to gain unauthorized access to the App, Website, or any Longefit systems, accounts or data;
● Introduce viruses, malware or other harmful code, or interfere with the proper functioning of the Services;
● Copy, modify, reverse-engineer, decompile or create derivative works of the App or Website, except as permitted by applicable law;
● Misuse the Services in a manner that could harm Longefit, other users, or third parties, including Studio staff and personnel.
Longefit reserves the right to suspend or terminate access to the Services for any user who violates these Terms, without prejudice to any other rights or remedies available to Longefit.
A.9 User Content
Where the Services permit you to upload photographs, documents, feedback, reviews or other content (“User Content”), you retain ownership of such User Content. By submitting User Content, you grant Longefit a limited, non-exclusive, royalty-free license to use, store and display such User Content solely for the purpose of providing and improving the Services (for example, displaying your profile photograph or blood report within your own account). Longefit will not publish your personal User Content publicly without your consent. You are solely responsible for ensuring that your User Content does not infringe the rights of any third party or violate applicable law.
A.10 Intellectual Property
All content, trademarks, logos, software, designs and materials made available through the App, Website and Studios (excluding your own User Content) are the property of Longefit or its licensors and are protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the App and Website for your personal, non-commercial use in accordance with these Terms. You may not copy, reproduce, distribute, sell or create derivative works from any Longefit content without our prior written consent.
A.11 Third-Party Services and Links
The Services may contain links to, or integrate with, third-party websites, applications or service providers (including payment gateways, analytics providers and cloud infrastructure providers). Longefit does not control and is not responsible for the content, privacy practices or terms of such third parties. Your interactions with any third-party service are governed by that third party’s own terms and privacy policy.
A.12 Limitation of Liability
To the maximum extent permitted by applicable law, Longefit, its officers, directors, employees, trainers and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, revenue, profits or goodwill, arising out of or in connection with your use of, or inability to use, the
Services. Longefit’s total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the amount actually paid by you to Longefit for the specific membership or service giving rise to the claim in the twelve (12) months preceding the event giving rise to liability. Nothing in these Terms limits liability that cannot be excluded or limited under applicable Indian law, including liability for death or personal injury caused by proven negligence, or liability for fraud.
A.13 Indemnification
You agree to indemnify and hold harmless Longefit, its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your violation of any applicable law; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any inaccurate information provided by you to Longefit.
A.14 Suspension and Termination
Longefit may suspend or terminate your account or access to the Services, with or without notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, or where required by law. You may terminate your account at any time by contacting info@longefit.in, subject to the terms applicable to any active membership. Upon termination, your right to use the Services will immediately cease; certain provisions of these Terms (including intellectual property, limitation of liability, indemnification, and governing law) shall survive termination.
A.15 Governing Law and Dispute Resolution
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Ernakulam, Kerala shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services. Longefit encourages users to first raise any concerns with our Grievance Officer (see Section A.17) before initiating formal proceedings.
A.16 Amendments to these Terms
Longefit may revise these Terms from time to time to reflect changes to our Services, technology, legal or regulatory requirements. The updated Terms will be posted on the App/Website with a revised “Last Updated” date, and, where the changes are material, we will make reasonable efforts to notify you through the App, Website or email. Your continued use of the Services after such changes take effect constitutes your acceptance of the revised Terms.
A.17 Grievance Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, where applicable, the details of our Grievance Officer are as follows:
Address: G/178, K V Nagar, Panampilly Nagar, Ernakulam, Kerala – 682036, India
Email: info@longefit.in
Phone: +91-8138081794
A.18 Miscellaneous
● Entire Agreement: This Terms of Use, together with the Privacy Policy (Part B) and any specific membership or purchase terms communicated to you, constitutes the entire agreement between you and Longefit regarding the Services.
● Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
● No Waiver: Longefit’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
● Assignment: You may not assign or transfer your rights under these Terms without Longefit’s prior written consent. Longefit may assign these Terms in connection with a merger, acquisition or sale of assets.
A.19 Contact Us
For any questions regarding these Terms of Use, please contact us at:
LONGEFIT HEALTH PRIVATE LIMITED
G/178, K V Nagar, Panampilly Nagar, Ernakulam, Kerala – 682036, India
Email: info@longefit.in
Longefit Health Private Limited (“Longefit”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, receive, use, store, share and protect personal information when you use our fitness and wellness services, visit our Website at www.longefit.in, use the Longefit mobile application (the “App”), visit or use our Studios, or otherwise interact with us (collectively, the “Services”).
This Policy is drafted having regard to applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), to the extent applicable. If any provision of the DPDP Act or its rules comes into force with different requirements, this Policy will be read and applied consistently with such requirements, and Longefit will update this Policy accordingly.
Please read this Privacy Policy carefully. By using the Services, you consent to the collection, use, storage and sharing of your information as described in this Policy. If you do not agree with this Policy, please do not use the Services.
B.1 Who We Are
The Services are operated by:
LONGEFIT HEALTH PRIVATE LIMITED
CIN: U86900KL2024PTC086219
Registered Office: G/178, K V Nagar, Panampilly Nagar, Ernakulam, Kerala – 682036, India
Email: info@longefit.in
For privacy-related questions or requests, you may contact us at info@longefit.in or through our designated Grievance Officer / Data Protection Contact set out in Section B.16.
B.2 Scope of this Policy
This Policy applies to personal information collected through the App, the Website, our Studios, and any other interaction you have with Longefit, whether as a visitor, prospective member, registered member, or Studio guest. It does not apply to third-party websites, applications or services that may be linked from our Services, which are governed by their own privacy policies (see Section B.14).
B.3 Information We Collect
The information we collect depends on your relationship with Longefit and the Services you use. Because Longefit operates physical Studios as well as a mobile application, information may be collected at our Studios, through our staff and service providers, through the App or Website, directly from you, or from connected services that you authorize.
B.3.1 Information You Provide Directly
You may provide personal information to us when you:
● Create or access your Longefit account;
● Provide or update your profile information;
● Register for membership or enrol for a service;
● Enter information into the App;
● Upload photographs or documents;
● Submit feedback or reviews;
● Contact us or our support team;
● Participate in assessments or wellness programs; or
● Provide information required for a purchase or membership.
This may include your name, phone number, email address, date of birth, gender, occupation, address and other information you choose to provide.
B.3.2 Information Collected at Longefit Studios
As part of providing our fitness and wellness services, Longefit may collect information during your visits to our Studios, assessments, consultations, measurements, bookings and training sessions. Not all information displayed in the App is entered by you — certain measurements may be taken at a Studio by our staff or authorized personnel and subsequently made available through your Longefit account. This may include:
● Height, body weight, body fat percentage, muscle mass, visceral fat level, basal metabolic rate (BMR), waist circumference, and other body-composition measurements;
● Wellness or fitness assessment results and goals;
● Membership, service usage and attendance information.
B.3.3 Booking, Membership and Service Information
● Studio or franchise information;
● Membership information and service selected;
● Booking date, time slot and status;
● Attendance status, including missed or cancelled sessions;
● Cross-studio booking information;
● Membership and service credits; and
● Other information required to manage your membership.
B.3.4 Health, Fitness and Wellness Information
Depending on the Services you use, Longefit may collect and process the following categories of health, fitness and wellness information:
Sleep Information: sleep and wake times, sleep duration and quality, sleep interruption count, sleep stages (including deep and light sleep), and sleep session timestamps.
Hydration Information: water intake, hydration goals and hydration-related preferences.
Stress Information: responses to wellness or stress questionnaires, calculated stress scores, and assessment results and dates.
Body and Fitness Measurements: height, weight, muscle mass, body fat percentage, visceral fat, BMI, waist circumference and other fitness measurements.
Blood and Laboratory Information: where you choose to provide or upload reports, we may process information contained in those reports, including blood report documents/photographs, fasting insulin, lipid profile information, Liver Function Test (LFT) results, Renal Function Test (RFT/eGFR) results, and other laboratory information contained in documents you submit.
This information is considered sensitive personal data. Please refer to Section B.4 for how we treat such information.
B.3.5 Photos, Camera and Documents
Certain Longefit features may allow you to upload images or documents. Depending on the feature, we may process profile photographs, photographs taken using your device camera or selected from your photo library, blood report photographs or PDFs, and other documents you voluntarily submit. Camera, photo-
library and document access is requested and used only to provide the relevant feature for which access is granted, such as profile photographs or blood-report uploads.
B.3.6 Payment and Transaction Information
When you purchase a membership, package, service, session or other offering, we may process transaction-related information, including order ID, package/membership name and type, purchase status, amount payable, discounts and coupon usage, applicable taxes (CGST/SGST/IGST), total amount, payment status and method, and session or wellness credits. Where payment processing is performed by a third-party payment gateway, your payment card or banking details are processed directly by that provider in accordance with its own privacy policy; Longefit does not store your full card details.
B.3.7 Device, Technical and Usage Information
When you use the App or Website, certain technical information may be collected automatically, including device information, operating system, application version, crash and error information, performance and diagnostic information, and app interaction/usage information. We use analytics and crash-reporting services, including Google Firebase Analytics and Firebase Crashlytics, to understand how the App is used, identify technical issues, and improve performance and stability.
B.3.8 Information We Receive From Others
We may receive information about you from Longefit personnel, Studio staff, or authorized service providers acting on our behalf (for example, measurements recorded by a trainer during your visit). We do not currently source information about you from independent third-party data brokers or unaffiliated services without your knowledge.
B.4 Sensitive Personal Data / Special Categories of Information
Certain information described above — including health, medical, physiological and biometric-adjacent information such as body-composition data, blood/laboratory reports, sleep, hydration and stress information — constitutes “sensitive personal data or information” under the SPDI Rules and health-related personal data under the DPDP Act. Longefit collects and processes such information only:
● With your explicit, informed consent (for example, when you choose to upload a blood report, complete a wellness questionnaire, or permit a Studio assessment); and
● For the specific purpose of providing the relevant fitness, wellness or assessment service to you.
Access to sensitive personal data is restricted to Longefit personnel, trainers, dietitians and authorized service providers who need it to provide the relevant Service. You may withdraw your consent to the processing of sensitive personal data at any time by contacting info@longefit.in; however, this may limit or prevent your ability to use the specific feature that depends on that information (for example, we cannot display blood-report insights if you do not upload the report or withdraw consent for its processing).
B.5 How We Use Your Information
Providing Your Membership and Services
● Creating and maintaining your account;
● Managing your membership, bookings and appointments;
● Providing access to services and managing credits and packages;
● Recording attendance and service usage; and
● Providing customer support.
Fitness and Wellness Services
● Recording and displaying your measurements and progress;
● Displaying sleep, hydration and stress information;
● Managing your fitness and wellness goals; and
● Supporting personalized wellness features and recommendations.
Communication
● Sending booking confirmations and reminders;
● Sending service-related notifications and important account information; and
● Responding to enquiries and providing customer support.
Transactions
● Processing and recording purchases;
● Managing memberships, packages, credits and entitlements; and
● Calculating applicable taxes.
Security and Improvement
● Detecting and preventing unauthorized activity and protecting accounts and systems;
● Diagnosing crashes and improving application performance; and
● Understanding usage patterns to improve our products and Services.
Marketing
Where permitted by applicable law and, where required, with your consent, we may contact you regarding Longefit services, offers, memberships, products, events or promotions. You may opt out of promotional communications at any time (see Section B.13).
B.6 Our Legal Grounds for Processing
Depending on the circumstances, we process personal information where:
● You have provided consent (particularly for sensitive personal data and marketing communications);
● Processing is necessary to provide the Services you have requested or to manage your membership or contractual relationship with us;
● Processing is necessary to comply with applicable legal or regulatory obligations, including tax and accounting laws;
● Processing is necessary for security, fraud prevention or service administration; or
● Processing is otherwise permitted for a “legitimate use” recognized under the DPDP Act (for example, where you have voluntarily provided your information for a specified purpose and have not indicated that you do not consent to its use).
Where we rely on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before such withdrawal.
B.7 Sharing of Information
Longefit does not sell or rent your personal information as a commercial product. We may share information where reasonably necessary to provide and operate the Services, as follows:
Longefit Personnel and Service Providers
Relevant information may be accessible to authorized Longefit employees, trainers, dietitians, Studio personnel, and authorized service providers, on a need-to-know basis limited to the purpose for which access is required.
Technology and Infrastructure Providers
We may use third-party providers for cloud infrastructure, application hosting, authentication, analytics, crash reporting, push notifications, payment processing, storage, and other technical services required to operate the Services. These providers act as our service providers/processors and are contractually restricted from using your information for their own independent purposes.
Legal Requirements
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests from government or regulatory authorities, protect our rights or property, investigate fraud or misuse, protect users or other persons, or address security incidents (see also Section B.15, Compelled Disclosure).
Business Transfers
If Longefit is involved in a merger, acquisition, restructuring or sale of assets, personal information may be transferred to the relevant successor entity, subject to that entity’s commitment to honour the terms of this Policy or to notify you of any material change.
B.8 Third-Party Services
Our Services rely on certain third-party services and technologies, which may include Google Firebase Analytics, Google Firebase Crashlytics, payment service providers, and cloud/hosting/infrastructure providers. Third-party providers process information according to their own terms and privacy policies. Longefit takes reasonable steps to work with providers that maintain appropriate security and privacy practices, and requires such providers to process data only for the purposes for which it is shared.
B.9 Cookies and Similar Technologies
Our Website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve our Website and Services. You may manage cookies through your browser settings; disabling certain cookies may affect Website functionality. The use of cookies on the Website does not mean that every cookie is necessarily used within the mobile App.
B.10 Data Storage and Security
We implement reasonable technical, organizational and administrative security measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure, in line with the SPDI Rules and applicable industry standards. These measures may include:
● HTTPS-secured communication;
● Authentication and access controls;
● Secure storage of authentication credentials (for example, access and refresh tokens stored using secure device-level storage mechanisms);
● Monitoring and diagnostic controls; and
● Security procedures for backend systems.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security, and any transmission of information to us is at your own risk.
B.11 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to provide our Services, meet legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. Retention periods may vary depending on the type of information:
● Account and membership information may be retained while your account or membership relationship exists, and for a limited additional period thereafter where legally or operationally necessary.
● Health, fitness and wellness information may be retained while necessary to provide the relevant Service, or until you request deletion, subject to any legal retention obligations.
● Transaction and tax-related information may be retained for the period required under applicable tax, accounting and financial record-keeping laws (generally up to eight years, unless a longer period is required by law).
● Crash and diagnostic information collected via Firebase is retained in accordance with the retention practices of that service provider.
● Certain locally stored App preferences may remain on your device until you uninstall the App or clear the relevant app data.
[Longefit will specify exact retention periods for each data category once formally finalized by the company, and will update this section accordingly.]
B.12 Your Privacy Rights and Choices
Subject to applicable law (including the DPDP Act, once its provisions and rules are brought into force), you may have the right to:
● Request access to a summary of the personal information we hold about you and the processing activities undertaken;
● Request correction of inaccurate or incomplete information, and updation of your personal data;
● Request erasure of your personal information where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
● Withdraw consent at any time where processing is based on consent, without affecting processing carried out prior to withdrawal;
● Request information about how your information has been processed and with whom it has been shared;
● Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, in accordance with the DPDP Act, once such mechanisms are operationalised;
● Register a grievance with our Grievance Officer regarding the processing of your personal data (see Section B.16); and
● Manage device permissions for camera, photo library, notifications and health-related integrations through your device settings.
To submit a privacy request, contact us at info@longefit.in. We may need to verify your identity before processing certain requests, and may take a reasonable period to respond in accordance with applicable law.
B.13 Account and Data Deletion
You may request deletion of your Longefit account and associated personal information by [INSERT IN-APP ACCOUNT DELETION FLOW, IF AVAILABLE] or by contacting us at info@longefit.in. Upon receiving a deletion request, we will process it in accordance with applicable law and our retention requirements. Some information may need to be retained where required by law, for taxation, accounting, fraud prevention, dispute resolution, security, or other legally permitted purposes. Where the App is distributed through the Google Play Store, Longefit provides an account/data-deletion mechanism consistent with the Google Play User Data Policy.
B.14 Third-Party Websites and Services
Our Website or App may contain links to third-party websites, applications, payment services or other services. Longefit does not control the privacy practices of such third parties. When you access a third-party service, that service’s own privacy policy and terms will apply, and we encourage you to review them before providing any information.
B.15 Compelled Disclosure
In addition to the purposes described in this Policy, we may disclose personal information where reasonably necessary: to comply with applicable law or respond to a lawful request such as a search warrant, court order, or summons; to protect the safety of you, us, or others, or in connection with national security, law enforcement or criminal investigation; to investigate fraud or violations of our Terms of Use; in connection with legal proceedings involving Longefit; to establish, exercise or defend our legal rights; or in connection with a merger, acquisition, or restructuring of our business.
B.16 Privacy Contact
In accordance with the Information Technology Act, 2000, rules made thereunder, and the Digital Personal Data Protection Act, 2023 (to the extent applicable), the details of our Grievance Officer are set out below:
Address: G/178, K V Nagar, Panampilly Nagar, Ernakulam, Kerala – 682036, India
Email: info@longefit.in
Telephone: +91-8138081794
If you are not satisfied with our response to a privacy-related grievance, you may, once such mechanisms are constituted, escalate your complaint to the Data Protection Board of India or other competent authority under applicable law.
B.17 Children’s Privacy
The Longefit Services are intended for users who meet the minimum age permitted by applicable law and Longefit’s membership requirements. We do not knowingly collect personal information from children where such collection is prohibited by applicable law or without the consent of a parent or lawful guardian, as required under the DPDP Act. If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take reasonable steps to delete such information and address the situation.
B.18 Health Data and Wellness Disclaimer
Longefit provides fitness, wellness and lifestyle-related services. Information displayed through the App, including measurements, wellness assessments, sleep information, body-composition information, and other health-related information, is provided in connection with Longefit’s fitness and wellness services. Unless expressly stated otherwise, Longefit’s Services are not intended to diagnose, treat, cure or prevent any disease or medical condition, and information provided through the App should not be treated as a substitute for professional medical advice, diagnosis or treatment. Where you have concerns about your health or a medical condition, please consult an appropriately qualified healthcare professional.
B.19 Marketing Communications
Where permitted by applicable law, Longefit may send promotional or marketing communications regarding its services, offers, memberships, products or events. You may opt out of promotional communications at any time by using the opt-out option provided in such communications or by contacting info@longefit.in. You may continue to receive important non-promotional messages relating to your account, membership,
bookings, payments, security, or other transactions or Services you have requested, even after opting out of marketing communications.
B.20 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, how we process personal information, legal or regulatory requirements, or changes to third-party services. When appropriate, we will notify users of material changes through the App, Website, email, or another appropriate method. The updated version will display a revised “Last Updated” date, and your continued use of the Services after such update constitutes acceptance of the revised Policy.
B.21 Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any dispute arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts at Ernakulam, Kerala, subject to applicable law.
B.22 Contact Us
For questions, complaints, privacy requests, or concerns about how Longefit handles your personal information, please contact us:
LONGEFIT HEALTH PRIVATE LIMITED
Registered Office: G/178, K V Nagar, Panampilly Nagar, Ernakulam, Kerala – 682036, India
Email: info@longefit.in
Privacy / Data Protection Contact: +91-8138081794
B.23 Effective Date
Effective Date: 15/02/2023